Bingoor — groceries in minutes

We at AUAXI AID are dedicated to safeguarding the confidentiality and integrity of your personal data. We value your privacy and are committed to upholding your confidence.

We gather, utilise, process, and disclose information about you in accordance with this privacy statement. You agree to the terms of both our "Terms of Use" and our "Privacy Policy" by using our website, app, platform, and related services. We invite you to read this privacy statement to learn how your information is collected, used, and disclosed, as well as to be informed about any updates and modifications we make to it.

This privacy statement outlines our privacy policies for all associated websites, goods, and services. However, affiliates and partners who have their own privacy policies are exempt from this policy. We advise you to review the privacy statement on the relevant website in such circumstances.

If you would need any information about this privacy statement, please contact us info@bingoor.com

Scope and Applicability

AUAXI AID ("Bingoor," the "Company," "we," "us," and "our,") values and is dedicated to safeguarding your privacy. This policy outlines:

the kinds of data that Bingoor may obtain from you either directly or automatically when you visit or utilise its website, application, and other online services (collectively, referred to as "Services"); and
its procedures for gathering, utilising, preserving, safeguarding, and sharing the data.

This policy solely covers data that Bingoor gathers via its services, including text messages, emails, and other electronic communications received via or related to the services. Information that you give to or that is gathered by any third party that you use in connection with its services is not covered by this policy. Bingoor advises you to speak with these third parties directly regarding their privacy policies.

To fully comprehend Bingoor's rules and procedures surrounding your information and how Bingoor will handle it, please carefully read this policy. You consent to Bingoor's collection, use, disclosure, retention, and protection of your personal information as outlined here by accessing or using its services and/or creating an account. Bingoor might not be able to offer you all of its services if you don't give it the information it needs.

This policy may change from time to time, and if you continue to use Bingoor's services after it has made any changes, you will be considered to have accepted those changes. Please check the policy for updates on a regular basis.

Permissible Age: Unless allowed by relevant local legislation, users under the age of 18 are not meant to use the services ("Permissible Age"). We don't intentionally gather any personal data from users, market to, or request information from anyone who isn't of legal age.

The data we get and how we utilize it

Bingoor gathers a variety of data from and about our service users, including

*Your Personal Information: Personal information is any information that may be linked to a specific individual and used to identify that individual, whether through that information alone or in conjunction with other information we possess; and

* Non-Personal Information: This category includes information about your internet connection, the device or devices you use to access our services, your usage patterns, and other details that are not related to your identity.

We gather this data either directly from you when you give it to us, indirectly from third parties (like social media sites you have authorised), or automatically while you use our services (like usage information, IP addresses, cookies, web beacons, and other tracking technologies).

1. Details You Give Us

We may gather the following data on or through our services:

Personal information includes your name, address, email address, postal code, password, and any further details you may include with your account, such your gender, mobile number, date of birth, anniversary, user bio, and website.
Your content is any information you give us via our services, such as your order history and details, the contact details of people you give us for different features, and any other information you give us on your account profile or our services. To access specific services, you might choose to supply contacts, such as those of your friends or third parties. By supplying any such information, you attest that you have the person's permission to share their personal data with Bingoor.
Your searches and other activities: The search keywords you have used and the results you have chosen.
Your browsing history includes the length of time you spent using our services, the features you utilized, and the advertisements you clicked on.
Your correspondence with our customer service and other grievance redressal mechanisms; your participation in a survey, poll, sweepstakes, contest, or promotion scheme; your requests for specific features (such as newsletters, updates, or other products); your correspondence with delivery partners or sellers through our services, some of which may be recorded for internal purposes. We may record your phone number, phone provider, and the date and time the message was processed if you send information from the Services via SMS text message. Recipients may be charged by carriers for messages they receive. We may transfer your information to the appropriate third-party vendor, manufacturer, or service provider in order to improve the services you receive if you give us specific feedback through any form of communication, including emails.
Your transactional information: In order to handle your requests and automatically fill out forms for upcoming transactions, we may gather and store information about you if you make purchases through our services. This information may include (but is not limited to) your mobile phone number, address, email, billing information, and payment information. Third parties that help process and fulfilll your requests, such as PCI compliant payment gateway processors, may receive this information. We use industry-standard technology to encrypt the credit or payment card information you enter, as further explained under "Payment Card Information."
Image and video data: For security and safety reasons, we may gather and process photos and videos of people attending live events or visiting our office, store, or other locations. This includes our facilities' use of closed-circuit television (CCTV) systems. Images of people, car information, and other identifiable elements may be captured in CCTV footage. During events, we might also take pictures or films for marketing or documentation purposes, which we might then share with event and/or commercial partners.

2. Data We Gather Using Automatic Data Gathering Technologies

Even if you use the services without registering or logging in, we might automatically gather some information about the computer or devices (including mobile devices) you use to access the services and about how you use them.

*Usage information: Information on how you use our services, such as location, traffic, log, and other communication data, as well as the resources you access and utilise on or through our services.

Computer and device information: Details about your computer, mobile device, and internet connection, such as IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type, etc.), device type, unique device identifier, mobile network details, and phone number
Files and stored data: Our apps may also have access to metadata and other data related to files that are kept on your mobile device. Photographs, music and video clips, personal connections, and address book data are a few examples of this.

*Location data: If you allow it, our apps get real-time data about where your device is.

*Last URL visited: The URL of the website you viewed most recently before coming to our websites.

IDs for mobile devices: If you're using our services on a mobile device, we might identify you using a unique mobile device identifier (such as IDFA or other device IDs on Apple devices like the iPhone and iPad) rather than cookies. We might do this to keep track of how you use our apps and store your preferences. Mobile device IDs cannot be removed, in contrast to cookies. Device IDs may be used by advertising providers to monitor how you use our apps, count the amount of ads that appear, assess the effectiveness of their ads, and show you more relevant ads. Mobile device IDs may be used by analytics firms to monitor how you use our apps.
Your preferences: Your options, including language and time zone.
Your activity on the Services: Details about your activities on the Services, including search queries, comments, domain names, search results chosen, clicks, pages viewed and their order, duration of visit or interaction with our Services, date and time of use, error logs, and other comparable information

* Mobile status: The online or offline state of your application for users of mobile devices.

*Applications: Bingoor may gather information on the existence, absence, and/or specifics of other applications on your smartphone if you use the Bingoor app. We collect data for a variety of purposes, including, but not limited to, shopping, fashion, food, and travel. This will enable Bingoor to give you a customised experience and help us better understand you and your preferences.

* Precise Location Information: We gather and process information about your mobile device's GPS location, including its latitude, longitude, and altitude, as well as the time the location information is recorded, when you use one of our location-enabled services (for instance, when you access Services from a mobile device). This allows us to customise the Services with location-based features and information. We may link location data to your device ID and other information we have about you, and some of these services require your personal information in order for the feature to function.

Cookies and Other Electronic Tools: To gather and store data about your use of the Services and third-party websites, Bingoor and its affiliated third parties may employ cookies, pixel tags, web beacons, mobile device IDs, "flash cookies," and other comparable files or technologies. This allows us to identify you (for instance, as a registered user), store your preferences and settings, improve your experience by providing content and advertisements tailored to your interests, conduct analytics and research, monitor how you use our services, and help with security and administrative tasks. Pixel tags may be used by Bingoor to gage how popular our different pages, features, and services are. Additionally, we might use web beacons in newsletters or emails to track if they have been opened and for other metrics.

3. Information We Collect From Third Parties

Your user ID linked to any social media account (such your Google and Facebook accounts) that you use to connect to, utilize, or login into the Services may be collected, processed, and stored by us. You give us permission to collect, store, and use the information you provide us through the social media interface in line with this Privacy Policy when you log in to your account using your social media account information or in any other way connect to your social media account with the Services. This could include, but is not limited to, any information you have shared publicly via your social media account, information shared with us by the social media service, or information revealed during the sign-in procedure. To learn more about how your social media provider shares information when you decide to connect your account, please refer to their help center and privacy policy.

Additionally, we may gather information about you from third parties, including partners, advertisers, third-party websites, and researchers, and combine it with data we have already collected about you.

How we make use of the data we gather

The main reason we gather your information is to give you the services you choose. Numerous auxiliary services that either directly or indirectly enhance the services provided to you support our services. We employ the data we gather from and about you for a number of reasons, such as:

Manage our services by disclosing information to vendors, service providers, delivery partners, and other third parties that help make the services possible.
Handle and address your questions and grievances.
Comprehend our users (what they do on our services, what features they enjoy, how they use them, etc.), enhance the features and content of our services (e.g., by tailoring content to your interests), process and finish your transactions, and provide personalised offers and other services based on your preferences.
Identify platform problems, technological difficulties, and other diagnostic procedures that could be necessary to provide the services in a reliable and useful way.
Send you communications via email, courier, registered mail, phone calls, SMS, WhatsApp messages, or any other communication method that you have requested or that we think would be of interest to you. Customer service and grievance resolution fall under this category.
Give us permission to display relevant advertisements to you.
Create and evaluate data and reports regarding our user base and service usage trends, as well as perform research on them.
Permit us to share your information with third parties that conduct promotional activities on our platform so that you can take part in interactive features like competitions, sweepstakes, and promotions offered through our services.
fulfilll our responsibilities and uphold our rights under any contracts we have with you, including enforcing or applying our Terms of Service and other agreements, including those pertaining to billing and collection.
Identify and stop fraud, misuse of promotional materials, and breaches of our terms of service.
Training of employees and quality control objectives.
Inform you of any modifications to our services.
Respect the obligations and requirements of the law.
Information gathered from you through the Services or through other methods, such as the use of third-party web analytics tools as detailed below, may be anonymised and/or de-identified. Therefore, this Privacy Policy does not prohibit our use or disclosure of aggregated and/or de-identified information, and it may be used and given to others without restriction.
In order to promote our own and third-party products and services that could be of interest to you, we may also use your information to get in touch with you. We may use the data we have gathered from you to show ads to the target audiences of third-party advertisers and service providers. If you click on or otherwise interact with an advertisement, the advertizer may infer that you fulfil its target criteria, even though we do not reveal your personal information for these reasons without your approval.
Analytics and customised advertising: We may use third-party web analytics, such Google Analytics, on our services to better understand how you use them. These service providers will receive the information gathered by this technology, either directly or through disclosure, and use it to assess how well our users are using the services.
Tailored Advertising: Cookies or comparable technologies may be used by third parties whose goods or services are advertized or made available through the Services to gather data about how you use the Services. This makes it possible for them to report on our ad impressions, interactions with these ad impressions, and other usage of ad services. Additionally, we permit other third parties (such as ad networks and ad servers like Google Analytics, OpenX, Pubmatic, DoubleClick, and others) to access their own cookies or comparable technologies on your computer, mobile device, or any other device you use to access the Services, as well as to serve you customized ads on the Services. The use of cookies or other tracking technologies that may be installed by such third parties is neither within our control nor governed by this Privacy Policy. You might also see customized in-app ads while using a mobile application to access the Services. Details of the Payment Card
With your permission, for any other reason necessary to manage the Services.
We might need your credit or debit card account information in order to use any of our services, such completing purchases. You specifically agree to the sharing of your credit or debit card account information with third-party payment processors and other third-party service providers (including but not limited to service providers who offer fraud detection services to us and other third parties) when you submit your information through our services.
Candidates: Your information will be taken into consideration if you provide it to us when applying for a position with our firm, such as delivery partner or in-store staff. Your information may be kept on file for as long as necessary for administrative reasons. In addition to third-party service providers that we hire to gather, manage, and evaluate candidate submissions for job postings, this information may be shared with other businesses for the purpose of assessing your candidature for the specific position or other open positions, background checks, and other purposes. This Privacy Policy governs the collection, processing, and storage of any additional information required for administrative purposes once your candidacy is approved or processed by us.

How we disseminate the data we gather

We utilise personal information to provide you with the services that you have opted to receive through the usage of our platform and services. For facilitation of this, we may release personal information that we collect, or you submit, as specified in this privacy policy, in the following ways:

Disclosures of General Information

Manage our services by disclosing information to vendors, service providers, delivery partners, and other third parties that help make the services possible.

*Handle and address your questions and grievances.

Comprehend our users (what they do on our services, what features they enjoy, how they use them, etc.), enhance the features and content of our services (e.g., by tailoring content to your interests), process and finish your transactions, and provide personalised offers and other services based on your preferences.
Identify platform problems, technological difficulties, and other diagnostic procedures that could be necessary to provide the services in a reliable and useful way.
Send you communications via email, courier, registered mail, phone calls, SMS, WhatsApp messages, or any other communication method that you have requested or that we think would be of interest to you. Customer service and grievance resolution fall under this category.

Give us permission to display relevant advertisements to you.

Create and evaluate data and reports regarding our user base and service usage trends, as well as perform research on them.
Permit us to share your information with third parties that conduct promotional activities on our platform so that you can take part in interactive features like competitions, sweepstakes, and promotions offered through our services..
fulfilll our responsibilities and uphold our rights under any contracts we have with you, including enforcing or applying our Terms of Service and other agreements, including those pertaining to billing and collection.
Identify and stop fraud, misuse of promotional materials, and breaches of our terms of service.
Training of employees and quality control objectives.
Inform you of any modifications to our services.
Respect the obligations and requirements of the law.
Information gathered from you through the Services or through other methods, such as the use of third-party web analytics tools as detailed below, may be anonymised and/or de-identified. Therefore, this Privacy Policy does not prohibit our use or disclosure of aggregated and/or de-identified information, and it may be used and given to others without restriction.
In order to promote our own and third-party products and services that could be of interest to you, we may also use your information to get in touch with you. We may use the data we have gathered from you to show ads to the target audiences of third-party advertisers and service providers. If you click on or otherwise interact with an advertisement, the advertizer may infer that you fulfil its target criteria, even though we do not reveal your personal information for these reasons without your approval.

Analytics and customised advertising: We may use third-party web analytics, such Google Analytics, on our services to better understand how you use them. These service providers will receive the information gathered by this technology, either directly or through disclosure, and use it to assess how well our users are using the services.

Tailored Advertising: Cookies or comparable technologies may be used by third parties whose goods or services are advertized or made available through the Services to gather data about how you use the Services. This makes it possible for them to report on our ad impressions, interactions with these ad impressions, and other usage of ad services. Additionally, we permit other third parties (such as ad networks and ad servers like Google Analytics, OpenX, Pubmatic, DoubleClick, and others) to access their own cookies or comparable technologies on your computer, mobile device, or any other device you use to access the Services, as well as to serve you customized ads on the Services. The use of cookies or other tracking technologies that may be installed by such third parties is neither within our control nor governed by this Privacy Policy. You might also see customized in-app ads while using a mobile application to access the Services. Details of the Payment Card
With your permission, for any other reason necessary to manage the Services.
We might need your credit or debit card account information in order to use any of our services, such completing purchases. You specifically agree to the sharing of your credit or debit card account information with third-party payment processors and other third-party service providers (including but not limited to service providers who offer fraud detection services to us and other third parties) when you submit your information through our services.
Candidates: Your information will be taken into consideration if you provide it to us when applying for a position with our firm, such as delivery partner or in-store staff. Your information may be kept on file for as long as necessary for administrative reasons. In addition to third-party service providers that we hire to gather, manage, and evaluate candidate submissions for job postings, this information may be shared with other businesses for the purpose of assessing your candidature for the specific position or other open positions, background checks, and other purposes. This Privacy Policy governs the collection, processing, and storage of any additional information required for administrative purposes once your candidacy is approved or processed by us.

How we disseminate the data we gather

When you use our platform and services, we utilise your personal information to deliver the services you have chosen. In order to make this easier, we may reveal personal data that we get or that you supply in the methods listed in this privacy policy:

Disclosures of General Information

To our affiliates and subsidiaries, which are businesses that share ownership or management with Zomato Limited, our ultimate parent company.
To contractors, sellers, suppliers, marketers, and service providers who are generally obligated by contracts to maintain the confidentiality of personal information and use it only for the purposes for which we give it to them.
In the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Bingoor's assets, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, in which personal information held by Bingoor about our service users is among the assets transferred, to an actual or potential buyer or other successor.
If you have agreed to receive promotional updates, third parties, such as suppliers, may advertize their goods or services to you. These third parties are contractually obligated to maintain the confidentiality of personal information and to use it only for the purposes for which we have given it to them.
Sellers and brands: If you give us feedback about the calibre of goods or services you received, we may share it, along with your personal information, with the appropriate brand, seller, or other third party, if applicable, in order to ensure prompt grievance resolution and stop similar problems from happening again. Additionally, we might organise promotions and competitions on the site in association with or on behalf of brands. Customer information may be shared with the brand to manage such events, according to their terms and conditions and privacy policy, and participation in such campaigns is entirely voluntary.
Service Providers: We may share your information with third-party service providers that we use for a number of purposes, including sending you emails, messages, or phone calls to tell you about our products and services that might be of interest to you, sending notifications to your mobile device on our behalf, processing your spoken questions and queries using voice recognition software, assisting us in analyzing how our services are used, and processing and collecting payments. Third-party hosting service providers host some of our databases, services, and products. For other tasks, like conducting surveys, setting up sweepstakes, or offering services and business/commercial solutions to us either permanently or on an as-needed basis, we might also engage third-party service providers. In order for these service providers to carry out their services, we might give them access to information about you.
Legal Authorities: We may disclose your information if we sincerely believe that doing so is reasonably required to look into, stop, or take action about potential unlawful activity or to adhere to legal procedures. Due to legal requests such notices, summonses, court orders, or government demands to comply with applicable laws, your information may be shared with law enforcement, government agencies, courts, and/or other organizations.
Audit and other assurance purposes: We may also use your information to look into and address threats or potential threats to anyone's safety, to look into and address violations of this Privacy Policy or the Terms of Service, to look into and address violations of third parties' rights, and/or to safeguard the rights, property, and safety of Bingoor, our employees, other users, or the general public. For the purposes of fraud detection, prevention, mitigation, auditing, and assurance, we may additionally share information with internal and external audit teams as well as different stakeholders throughout our ecosystem, such as connected organisations, payment gateways, banks, and other financial institutions.
In exceptional circumstances, if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Bingoor, our customers or others we may share limited data to the extent necessary to ensure safety of the platform. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
In extraordinary situations, we may provide restricted data to the degree required to ensure platform safety if we feel that disclosure is appropriate or necessary to protect the rights, property, or safety of Bingoor, our customers, or others. This includes sharing information with other businesses and institutions in order to prevent fraud and lower credit risk.
In any other situation where we have your permission, we may also disclose your information to third parties.

Your Details

Correspondence: By creating an account, you consent to receive communications from Bingoor and other users. You can follow the "unsubscribe" instructions for commercial emails and control your email and notification options. Please be aware that you cannot choose not to receive correspondence from Bingoor about some administrative policies, service policies, or legal policies.

Deletion: Please use the "Contact Us" link at the bottom of each page (also found here) if you want to permanently delete your account. We won't be able to reinstate your account or any of the data connected to it once you've requested that the data be deleted. We may keep copies and backups of your personal data in our backup storage for fraud and risk mitigation, legal rights enforcement, and emergency recovery.

Limitation: Depending on the laws of your jurisdiction, your rights with regard to your personal information may be restricted, especially:

If your requests are excessively demanding or rude,
When someone else's safety or rights might be violated, or
If granting you access will interfere with our discussions or an investigation into potential illegal activity, or if the information or material you want relates to ongoing or planned legal proceedings between you and us. Our records retention rules and relevant legislation, including any statutory retention obligations, govern your ability to review, update, correct, and delete your information.

Security: How we safeguard your data

To protect and assist prevent unauthorised access to your information and to ensure data security, we have put in place the proper physical, electronic, and management procedures. These precautions consider the present state of technology as well as the sensitivity of the data we gather, process, and store. In order to safeguard the personal data that is supplied to us, both during transmission and after we receive it, we adhere to widely recognised industry standards. All third-party service providers (also known as PCI compliant service providers) who offer payment gateway and payment processing services have been verified to be in compliance with the payment card industry standard.

If your information is disclosed as a result of transmission failures, unauthorised third-party access, or other uncontrollable circumstances, we disclaim all obligation and accountability. You have a significant part to play in protecting your personal data. Your password, user name, and other Bingoor account security details should never be disclosed to third parties. We will assume that you have approved the instructions if we receive them using your login and password, and we won't be responsible for any breaches or losses that result from this apparent consent.

Extraneous

Links to third-party websites may be included in the services. Depending on the feature you use, information about you may be collected, processed, or shared. Please be advised that we have no control over the privacy policies or content of any other websites or services that may be connected to ours. Third-party websites and services are not endorsed by us or represented in any way. The information you choose to give to or that these third parties gather is not covered by our privacy policy. Before providing any personal information to such third parties, we strongly advise you to review their privacy policies.

Policy changes: We reserve the right to sometimes modify this Privacy Policy to take into account modifications to the legislation, our data collection and processing procedures, the features of our services, or technological advancements. Please keep an eye out for any updates or changes on this page. The Privacy Policy in force at the time the information is used governs how it is used. If we make any significant changes to this privacy statement, we will update this page and, if required by law, notify you. Please carefully go over the modifications. After modifications to this Privacy Policy are posted, your continuing use of the Services will indicate your acceptance and consent to those changes.

Reach Out to Us You can email the Data Protection Officer (d PO) at Info@bingoor.com with any questions you may have about how your information is processed or used or about Bingoor's privacy policy.